Hypothetically, let’s say you run a company called ESI that makes office phones. Now let’s say that you’re looking to respond to the near ubiquity of smartphones with a desktop product that is “Google ...

The behavior of your medical office staff on inbound and outbound calls can have a positive or negative impact on your business. Whether a receptionist is scheduling an appointment or a nurse is ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. When did you last use the office phone? The days of being chained to your desk ...