When you run a business, you interact with suppliers as much as customers. When a customer has a complaint for you, you should resolve it. Just the same, if you have a complaint with a supplier, you ...

Knowing how to write a formal letter is a very important life skill. Although a lot of our day-to-day written communication is by email, text message or social media, there are many times you will ...

Have you ever felt the frustrated anger of being on hold at a call centre, waiting to register a complaint, or been enraged by the bland non-apology that comes in response to a written grievance and ...