Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

Add articles to your saved list and come back to them any time. Australia’s national broadcaster has recruited a former Commonwealth ombudsman and an experienced news industry executive to review how ...

DUBLIN--(BUSINESS WIRE)--The "Medical Devices: Developing Effective Post Market Surveillance and Complaint Handling Systems" training has been added to ...

As part of a new effort to shine a light on client complaints, the Australian Securities and Investments Commission (ASIC) reported that firms are currently resolving most of the objections they ...

Few things are more frustrating than trying to get in touch with your bank when something has gone wrong with your checking account or savings account. But when handling bank account-related problems, ...

The Development Bureau has accepted the Ombudsman’s recommendations concerning the handling of complaints involving trees on government land. Following the release of an investigative report on the ...