The landscape of customer support, customer care and customer service has changed nearly overnight. Customers now expect a nearly real-time response to any concern they express via social media or on ...

At the Adobe Summit 2019 conference, Adobe announced that it has extended the reach of the Adobe Experience Cloud by adding capabilities developed by both Adobe as well as strategic partners such as ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...