That question can be answered in dozens of harrowing ways. Perhaps there’s someone breaking into your home, maybe you were ...

911 operator Christina Avant waits for the next call in the Douglas County 911 call center on June 30, 2015. LINCOLN — Right now, your smartphone likely has a better idea of where you are than ...

July 7, 2014 — -- intro: Emergency dispatchers who handle 911 calls are often the first to hear of unfolding disasters, even horrors, as panicked or terrified callers try to explain what's ...

Emergency dispatchers deserve to be recognized as “first responders,” a designation that opens up a broad new category of legal benefits for these vital workers. A bill currently moving through the ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the ...

We asked 911 dispatchers in the BuzzFeed Community to tell us the work calls that have stuck with them for years. Here are the wild results. Note: Some of these submissions revolve around pretty ...

LONG GROVE, Ill. (WLS) -- Officials say they received more than 1,200 emergency 911 calls the night a northwest suburban Long Grove house exploded and dozens of other homes were damaged. Calls came ...

EAGLEVILLE, Pa. (CBS) -- Emergency officials in Montgomery County are hoping more candidates apply to be 911 operators and fill a stubborn staffing shortage. "I believe that public service is one of ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...